Home Return & Refund Policy

Return & Refund Policy

Action Air promises to provide a safe jumping house for your backyard fun. We commit to ensuring customer satisfaction, here is our return policy:

Contact us immediately at support@actionairglobal.com if your package arrives damaged. A claim will be filed with the courier, who will pick up and return the package, which must remain in its original box with the original packaging.

Returns are allowed within 90 days. Items need to be approved before returning. Please contact us by email at support@actionairglobal.com to obtain a return authorization number and the return address will be provided to you. In the email, please indicate:

• Reason for return
• Order number
• Name, address and Phone number

All returns MUST be accompanied by a return authorization number. Action Air will gladly refund the purchase price, excluding shipping and handling charges. Refunds will be processed to the original form of payment.

 

Conditions for return:

Unopened Package

Can be returned for full refund within 30 days. Please use a trackable carrier. Buyer is responsible if item is lost or damaged in transit. If buyer wants to take advantage of our UPS shipping discount, email us a request and we will provide an estimate for the return label.

Opened Package

With no manufacturing defects – Once our item has been inflated, we can no longer sell it as new. Products returned must be in acceptably clean condition. Buyer must inform us within 30 days. Buyer is responsible for:

  • Return shipping by trackable carrier. If buyer wants to take advantage of our

UPS shipping discount, email us a request and we will provide an estimate for the return label.

  • All returns must be made in original or comparably sized box as any oversize charges are the responsibility of the buyer.
  • Buyers are responsible if item is lost or damaged in transit.

Manufacturing defect found on bounce house (body only) 

  • Our bounce house/ water slides have a 90 day limited warranty.
  • Buyers need to attach and send pictures of the defective area by email to support@actionairglobal.com. Please include your order number and name.
  • After a careful review by our specialized staff, we will send you a determination by email within 24 hours.
  • If a replacement is deemed necessary, you will receive instructions for replacement at no cost.

Blower Replacement

  • Please follow instructions to reset the blower or change to a different outlet to restart the blower.
  • If the blower still won’t turn on, you will be sent instructions for replacement at no cost.
  • Please include your order number and name in your email to support@actionairglobal.com


Products returned must be in acceptably clean condition. A Return Condition Questionnaire will be emailed. All returns must be accompanied by a return authorization number and must be made in the original or comparably sized box, as any oversize charges are the buyer's responsibility.

If a manufacturing defect is found, we will repair or replace it for you at no extra charge. You will receive a prepaid shipping label with a return authorization number and send back only the defective part. If repair or replacement is not available, you will receive a full refund.

 

NOTE: For all orders shipped outside of the continental United States (Canada, Alaska, Hawaii, etc.), the buyer is responsible for all shipping and other fees on any returns or replacements.

How long you will receive the refund
We process the refund once we receive the returned package and you will be notified by email. It takes 2-3 business days that the refund back into your account. Please note that refunds can only be back to the original form of payment. Thank you for your patience and understanding.

 

Contact us

Swiftech Company Ltd.

Address: Dongcheng Industrial Zone,Xinping Road,Minzhong Town,Zhongshan,Guangdong Province,China

Email: support@actionairglobal.com